When should I expect my products to arrive?
We are now offering back orders! Inventory will be listed on the website and available for dispatch within 3 days. If an item is low in stock it may be available for back order, please allow 2 weeks turnaround time for back orders and shipping confirmation.
Is there tracking available on my order?
Once your order has been shipped you will receive an email with your tracking code from Australia Post.
Can I find jazminbell® cold/heat packs locally?
Selected Jazminbell® products are available in a range of stockists Australia-wide! Please visit the stockists page.
Can I order products internationally?
Yes you can! Please let us know if you would like to request this service by sending an email to email@example.com or completing the form on our contact page. Please note we will not be responsible for any custom, taxes or duty charges from this service.
What are the benefits of heat?
Heated packs are used in therapy to dilate the blood vessels inside muscles, increasing the flow of oxygen and nutrients to help heal damaged tissue.
How long do jazminbell® products stay heated?
The length of time they remain hot varies according to their size. Based on the regular pack therapeutic levels should last for 15-20 minutes and will provide warmth for up to 45 minutes.
During our research we have discovered that rice grains will stay warm 10% longer than wheat and significantly longer than hot water bottles.
Jazminbell® cold/heat packs can be stored in the freezer or placed in the freezer for 1-2 hours before cold use.
What are the benefits of cold?
Cold applications can be used for an instant cooling experience known to relieve migraines or calm minor burns, bruising or swelling.
They are a great ice pack alternative because they do not stiffen in the freezer like many ice pack products.
How long do jazminbell® products stay cold?
The length of time they remain cold varies according to their size. Based on the regular pack therapeutic levels should last for 15-20 minutes and will provide cold for up to 30 minutes.
jazminbell® products are filled with Australian grown rice grains.
- rice is finer than wheat grains.
- stays warm longer.
- lighter than wheat grains.
- can hold heat from the microwave or cold from the freezer.
- rice grains are gluten-free.
- no nasty smells when heated.
- Australian grown rice is farmed using the lowest amount of chemicals in the world.
- supporting our local industry.
general product questions
They are designed to keep you feeling cozy and warm during winter or cool and relaxed during summer. They can also be used for pregnancy, yoga, health, lifestyle, well-being, sport, comfort and relaxation benefits. Cold/heat packs are known for their therapeutic benefits but we suggest talking with your healthcare professional about how you can use them for this purpose.
Where are jazminbell® products manufactured?
All our products are designed and handmade in Canberra, Australia.
How do I use my products?
Every product comes with clear instructions for use in compliance with the national heat pack standard.
Can I wash my cold/heat pack?
We recommend washing your product by hand and NOT in the washing machine. Let the product dry flat and DO NOT let it soak in water. Avoid using any harsh chemicals in the water.
How long will my product last?
You can reuse your product for up to 5 years. The organic contents will naturally break down with use. If you notice a burning or odorous smell when heated please discontinue use and discard the product. We recommend using separate products for repeated hot or cold use.
How are jazminbell® products oil-free (unscented) and gluten-free?
The rice grains we use in our products are gluten-free. According to the national heat pack standard, oils should never be added to a cold/heat pack so we manufacture every product free from scented oils, they are unscented.
Are they safe for use?
Our designers have spent years researching and developing cold/heat packs. In 2016, we are so pleased to welcome the new national standards for microwavable cold/heat packs filled with organic materials. This standard applies to all products sold within Australia and New Zealand under the reference AS/NZS 5116:2016. All instructions are provided with each product and should be read before every use.